Implementation Specialist - Remote

Overview

The Implementation Specialist will work with dealerships, data providers, and internal teams to onboard and ensure all dealership data points are correctly integrated with Experian SaaS products.

In Short

• Learn the business and understand other parts of the organization to complete task assignments in a timely and efficient manner.
• Initiate all communication and documentation for onboarding activities.
• Work closely with 3rd party data providers and customers to efficiently establish and maintain data feeds.
• Troubleshoot, diagnose, and resolve data issues with customers, vendors, and internal stakeholders.
• Demonstrate ownership of all tasks worked and prioritize by level of urgency.
• Provide meticulous, detailed, and timely documentation and case management in SalesForce CRM.
• Collaborate with vendors and internal teams including Sales, Operations, Product and Software Engineering.
• Ongoing Process efficiency improvement documentation.
• Bring solutions or recommendations to a project or situation.

Requirements

• Strong analytical and problem-solving capabilities.
• Exceptional attention to detail.
• Written and oral communication skills for training and documentation.
• Positive attitude, professionalism, and strong work ethic.
• Highly adaptable to a non-stop, ever-changing work environment.
• Ability to investigate and analyze large data sets.
• Experience in a SaaS environment.
• Knowledge of SQL is a plus.
• Experience with Generative AI is a plus.
• Experience in customer-facing implementation or product delivery projects.

Benefits

• Focus on DEI, work/life balance, development, and wellness.
• Award-winning workplace culture.
• Equal Opportunity and Affirmative Action employer.
• Support for diverse workforce and individual needs.