High Touch Implementation Specialist - Americas - Remote

Overview

The High Touch Implementation Specialist at Ashby will manage and execute the implementation of the company's solution for mid-market and smaller enterprise customers, ensuring a positive customer experience.

In Short

• Manage 12-15 active implementations at a time.
• Work directly with customers to develop implementation plans.
• Ensure expedited time to value for customers.
• Lead implementation and onboarding projects in B2B SaaS environments.
• Understand customer needs and tailor implementations accordingly.
• Advise customers on best practices for software usage.
• Collaborate with cross-functional teams to define progress.
• Utilize critical thinking to solve customer challenges.
• Be adaptable in a fast-paced environment.
• Support customers in navigating change management processes.

Requirements

• Extensive experience in project management and implementation.
• Technical proficiency with multi-module SaaS systems.
• Strong communication and listening skills.
• Ability to build customer relationships and maintain engagement.
• Experience in change management.
• Detail-oriented and data-driven mindset.
• Ability to coach and guide customers.
• Proactive in addressing customer opportunities.
• Willingness to travel <10% for customer engagements.
• Experience working in a remote-first setting.

Benefits

• Emphasis on high-quality work and avoiding quick hacks.
• Competitive compensation package.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous budget for equipment and office furniture.
• $100/month education budget with manager approval for conferences.
• Diverse and inclusive workforce commitment.