Senior IT Engineer - Remote

Overview

The Senior IT Engineer will play a pivotal role in supporting and automating IT functions, ensuring a productive workforce through innovative technology solutions.

In Short

• Own and triage customer issues from ingest through to resolution.
• Implement best practices for an efficient IT function.
• Manage device and identity management projects.
• Automate manual processes to enhance productivity.
• Work collaboratively in a small team of experts.
• Provide empathetic support to end users.
• Challenge norms to build scalable solutions.
• Utilize tools like Terraform and Git for system transparency.
• Advocate for role-based access control.
• Participate in continuous improvement of IT processes.

Requirements

• Regular work hours in UTC-5 to UTC-7 timezones.
• Experience with technical systems and APIs.
• Desire to help build a small expert team.
• Strong belief in end user support.
• Ambition to innovate and build for scale.
• Humility and emotional intelligence in interactions.
• Wisdom to apply technical and emotional understanding.

Benefits

• Competitive salary and equity.
• 10-year exercise window for stock options.
• Twelve weeks of fully paid family leave.
• Generous equipment and software budget.
• $100/month education budget for professional development.
• Top-notch health insurance for US employees.