Strategic Implementation Specialist - Americas - Remote

Overview

The Strategic Implementation Specialist plays a critical role in ensuring new customers start off with a strong foundation and a clear path forward, focusing on delivering a positive customer experience during implementation.

In Short

• Manage end-to-end implementation of Ashby’s solution for new customers.
• Work directly with customers in the Strategic segment.
• Develop and execute implementation plans.
• Ensure a positive customer experience and expedited time to value.
• Maintain strong customer relationships through engagement and communication.
• Advise customers on best practices for software usage.
• Collaborate with cross-functional stakeholders.
• Navigate change management processes.
• Proactively address customer opportunities and improve processes.
• Work effectively in a remote-first setting.

Requirements

• Extensive experience in managing complex implementation projects.
• Strong understanding of configurable B2B SaaS products.
• Ability to tailor implementations to customer needs.
• Experience in change management.
• Critical thinking and solutions orientation.
• Effective communication and listening skills.
• Detail-oriented and technically proficient.
• Data-driven decision-making.
• Adaptability in a fast-paced environment.
• Coaching and mentoring skills.

Benefits

• Emphasis on high quality work.
• Sell a product that customers are excited about.
• Competitive compensation.
• 10-year exercise window for stock options.
• Unlimited PTO with recommended four weeks per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment and software budget.
• $100/month education budget.