Implementation Specialist - Americas - Remote

Overview

The Implementation Specialist plays a critical role in ensuring new customers start off with a strong foundation and a clear path forward, managing the end-to-end implementation of Ashby’s solution.

In Short

• Manage and execute implementation plans for new customers.
• Work with both Enterprise and Mid-Market customer segments.
• Ensure a positive customer experience and expedited time to value.
• Build strong relationships with customers through high engagement.
• Navigate change management processes effectively.
• Provide technical support and best practices for software usage.
• Collaborate with cross-functional teams to define progress.
• Utilize metrics and analytics to inform decisions.

Requirements

• Extensive experience in implementation and project management.
• Strong customer-centric approach and relationship building skills.
• Experience with change management processes.
• Technical understanding of complex products.
• Ability to think critically and solve problems.
• Effective communication skills, both written and verbal.
• Detail-oriented and technically proficient.
• Adaptability in a fast-paced environment.

Benefits

• Emphasis on high-quality work and thorough implementation.
• Competitive compensation and stock options.
• Unlimited PTO with four weeks recommended.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment and software budget.
• $100/month education budget for professional development.