Product Support Specialist - Remote

Overview

As a Product Support Specialist, you’ll guide users through complex problems, meet them live on Zoom, help them onboard successfully, and collaborate closely with our product and sales teams to make sure customers are empowered and confident using Insycle.

In Short

• Serve as the first line of support for customers via Intercom chat and Zoom video calls.
• Troubleshoot advanced technical issues related to data formatting, automation workflows, bulk record operations, and more.
• Lead and support onboarding for new customers, helping them see value early and often.
• Join and contribute to sales demos as a technical expert, offering insight and creative solutions.
• Improve and extend our documentation, templates, and internal processes as you identify gaps.
• Collaborate with customers to solve complex use cases, combining curiosity with technical savvy.
• Be an internal advocate for our customers—what they need, what’s confusing, what’s working.
• Work with a small team to shape how we support customers and grow.
• Engage in thoughtful, caring support during Zoom sessions.
• Suggest new approaches, identify patterns, and help build scalable solutions.

Requirements

• 3+ years of experience in high-quality support, onboarding, solutions consulting, or a similar technical customer-facing role.
• A strong communicator comfortable over chat, email, or Zoom.
• Curious, driven, and persistent in finding solutions.
• Ability to troubleshoot and explain technical challenges clearly.
• Confident working with data tools and CRMs like HubSpot or Salesforce.
• Collaborative and enthusiastic, thriving in a fast-moving remote team.
• Aligned with our mission: make it fun, easy, and not scary to work with data.

Benefits

• $70K - $90K Annual salary.
• 0.05% - 0.1% Equity.
• Medical, dental, and vision insurance.
• 401K with a 4% company contribution.
• PTO, sick and unplanned time off, holidays.
• Full-time, working Monday-Friday (9 am - 6 pm) in the Central or Eastern time zone.