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Product Support Specialist - Remote

Posted 4 days ago
Customer Service
Full Time
Worldwide

Overview

The Product Support Specialist at Deel Local Payroll is responsible for creating world-class technical support to the Support department and acts as the gatekeeper between the support and development.

In Short

  • Review, address, and resolve internal technical support escalations.
  • Consult and escalate to Development for remedial action when required.
  • Act as the gatekeeper between Support and Development.
  • Identify trends in support escalations and report these.
  • Work with Support Managers for consistent technical upskilling.
  • Provide feedback on product issues and solutions.
  • Monitor advice quality and implement actions for improvement.
  • Review and publish Knowledge Base articles.
  • Ensure departmental standards are maintained for service delivery.
  • Collaborate with other Support Desk Managers.

Requirements

  • Business-related tertiary qualification.
  • Minimum 2 years’ experience in a payroll environment.
  • People management experience.
  • Administration of computerized payroll and HR systems.
  • Extensive knowledge of South African legislation.
  • Proficient in Microsoft Excel.
  • Excellent communication skills.
  • Strong mathematical and analytical skills.

Benefits

  • Stock grant opportunities.
  • Additional perks and benefits based on employment status.
  • Flexibility of remote work.
Deel logo

Deel

Deel is a leading technology company dedicated to revolutionizing the way businesses hire talent globally. With a diverse team of over three thousand individuals across more than 100 countries, Deel fosters a culture of innovation and continuous learning. The company aims to eliminate hiring borders, providing businesses with the tools to hire, onboard, manage, and pay employees seamlessly, thereby connecting the global workforce with opportunities. Following significant funding rounds, Deel has established itself as a market leader in international payroll and compliance, committed to building a generational platform that supports a diverse global economy.

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