Product Support Specialist - Remote

Overview

As a Product Support Specialist at Linear, you’ll contribute to the future of our product by surfacing customer feedback and insights, supporting product betas and rollouts, contributing to our technical documentation, and engaging a technical customer community via social channels.

In Short

• Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
• Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, and X
• Partner with our engineering team to document and reproduce bugs
• Surface trends and insights from customer feedback to the team at large to inform product choices
• Lead select strategic projects to improve the support experience, product operations, and internal enablement

Requirements

• Passion about technology, quality, and Linear’s mission
• Excellent communication and customer service skills and experience working with a technical or engineering user base
• Experience troubleshooting technical issues, including APIs and integration setups
• Familiarity with SQL, JavaScript, APIs, and GitHub is a plus

Benefits

• Interesting and challenging work
• Work-life balance
• Competitive salary and equity
• Employee-friendly equity terms
• Paid lunch and coffee during workdays
• Work remotely, no commuting to the office
• Paid co-working space/desk at an office
• Health, dental, and vision insurance (US)
• Regular team events and offsites
• 5 weeks of paid vacation
• 4 months of paid parental leave