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Customer Success Manager - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide
$110,000 - $130,000/year

Overview

As a Customer Success Manager at Benepass, you will lead the management of our SMB and emerging tech clients, ensuring customer satisfaction, retention, and growth.

In Short

  • Manage a portfolio of SMB and emerging tech clients through all stages of the customer lifecycle.
  • Drive platform education and adoption by providing regular check-ins and product training.
  • Identify growth opportunities and collaborate with sales on upsell strategies.
  • Monitor customer health metrics and proactively address at-risk accounts.
  • Gather and communicate customer feedback to product and engineering teams.
  • Develop scalable processes tailored to the needs of SMB clients.

Requirements

  • 3-5 years of experience in customer success or account management in SaaS or start-up environments.
  • Proven track record of managing and growing SMB and emerging tech accounts.
  • Ability to analyze data and influence stakeholder decision-making.
  • Experience working with cross-functional teams.

Benefits

  • 95% coverage of medical, dental, and vision.
  • $250 WFH setup.
  • $150/month cell phone + internet.
  • $100/month Wellness.
  • No Meeting Wednesday!
  • Flexible PTO.

Benepass

Benepass

Benepass is a forward-thinking fintech company dedicated to transforming employee benefits into a customizable and user-friendly experience. Recognizing that traditional benefits packages often fail to meet the diverse needs of today's workforce, Benepass empowers companies to tailor their offerings to enhance employee wellness and productivity. With a mission to make benefits delightful and easy, the company provides a platform that allows employers to set contribution amounts and eligible spend categories, ensuring that every employee can access the resources they need to thrive. Backed by prominent investors and a commitment to inclusivity, Benepass is reshaping the employer benefits landscape in a remote-first world.

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