Customer Success Manager - Remote

Overview

Commure is dedicated to simplifying healthcare providers' lives by building innovative solutions that enhance patient care. This role focuses on managing the customer lifecycle and ensuring exceptional experiences for users of our product.

In Short

• Run the full Scribe customer lifecycle for free users.
• Ensure efficient client onboarding from project initiation to launch.
• Manage customer relationships and deliver exceptional experiences.
• Demo the free version of our product to customers.
• Break down complex business problems.
• Drive operational metrics and outcomes.
• Conduct cold outreach with customers via phone/demo calls.
• Visit customers in the field to activate Scribe in person.
• Experience in conducting customer onboarding calls.
• Run business reviews to monitor usage metrics.

Requirements

• 1-2 years experience in Sales, Account Management, or Customer Success at a SaaS tech company.
• Experience working cross-functionally with sales, operations, and engineering teams.
• Proficiency in documenting best practices for onboarding.
• Expertise in project management in a fast-paced environment.
• Strong customer interaction skills.
• Ability to work autonomously and prioritize effectively.
• Comfortable with 50% travel.
• Proficient in SQL, Retool, Google Suite is a plus.
• Fluency with AI frameworks is a bonus.

Benefits

• Highly driven team focused on mission-driven work.
• Strong backing from top investors.
• Incredible growth opportunities with Series D funding.
• Competitive benefits including flexible PTO and health coverage.