Technical Support Agent - Remote

Overview

Commure is seeking talented Technical Support Agents to join our growing Support team, providing crucial support to healthcare providers through innovative technology solutions.

In Short

• Provide technical support for Strongline applications via phone, email, and web.
• Troubleshoot and resolve application, system, and network connectivity issues.
• Document and maintain support cases in company CRM (Salesforce).
• Communicate effectively with clients regarding application functionality.
• Contribute to knowledge base documentation.
• Collaborate with Product Management and Development teams.
• Support installation and configuration for Technical Services Deployment.
• Work evenings, overnights, and weekends as required.
• Join a diverse team committed to healthcare innovation.
• Be part of a rapidly growing company backed by top investors.

Requirements

• 0-2 years of professional experience in a Customer Support role.
• Bachelor's degree or equivalent work experience preferred.
• Strong hardware and software troubleshooting skills.
• Excellent oral and written communication skills.
• Ability to manage multiple tasks with competing priorities.
• Availability to work evenings, overnights, and weekends.

Benefits

• Flexible PTO and competitive benefits.
• Medical, dental, and vision insurance.
• Maternity and paternity leave.
• Strong team culture focused on mission-driven work.
• Opportunities for professional growth in a rapidly scaling company.