Technical Support Agent - Remote

Overview

Commure is seeking talented Technical Support Agents to join our growing Support team. Agents work side by side with designers, architects, researchers, product managers, healthcare partners, as well as physicians to design, implement, and maintain solutions that meet the concrete needs of our users.

In Short

• Provide technical support of Strongline applications via phone, email, and web.
• Troubleshoot and resolve application, system, and network connectivity issues.
• Document and maintain support cases in company CRM (Salesforce).
• Provide explanations of application functionality to clients.
• Contribute to knowledge base documentation.
• Interface with Product Management and Development teams.
• Collaborate on product issues and bug resolutions.
• Installation and configuration support for Technical Services Deployment team.
• Work evenings, overnights, and weekends as required.
• Join a diverse team committed to improving healthcare innovation.

Requirements

• 0-2 years of professional experience in a Customer Support role.
• Bachelor's degree or equivalent work experience preferred.
• Strong hardware and software troubleshooting skills.
• Excellent oral and written communication skills.
• Ability to balance project work with interrupt-driven responsibilities.
• Availability to work evenings, overnights, and weekends.

Benefits

• Flexible PTO, medical, dental, vision, maternity and paternity leave.
• Highly driven team focused on mission-driven work.
• Strong backing from top investors.
• Incredible growth opportunities with Series D funding.
• Commitment to diversity and reasonable accommodations for applicants.