Technical Support Agent - Remote

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants.

In Short

• Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants.
• Work with the technical support team and engineering team to escalate and manage escalations of those issues.
• Ensure constant updates to merchants.
• Assist the team with quality assurance tasks to ensure new features are bug free.
• Assist with documentation creation and updates.
• Experience with Shopify is required.
• Driven and customer-focused individual.
• Eager to make a meaningful impact.

Requirements

• Experience in technical support.
• Strong communication skills.
• Ability to work in a team environment.
• Familiarity with customer service best practices.
• Problem-solving skills.

Benefits

• Opportunity to work in a dynamic team.
• Chance to make a meaningful impact on merchants' success.
• Professional development opportunities.