Remote Otter LogoRemoteOtter

Technical Support Agent - Remote

Posted 162 weeks ago

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants.

In Short

  • Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants.
  • Work with the technical support team and engineering team to escalate and manage escalations of those issues.
  • Ensure constant updates to merchants.
  • Assist the team with quality assurance tasks to ensure new features are bug free.
  • Assist with documentation creation and updates.
  • Experience with Shopify is required.
  • Driven and customer-focused individual.
  • Eager to make a meaningful impact.

Requirements

  • Experience in technical support.
  • Strong communication skills.
  • Ability to work in a team environment.
  • Familiarity with customer service best practices.
  • Problem-solving skills.

Benefits

  • Opportunity to work in a dynamic team.
  • Chance to make a meaningful impact on merchants' success.
  • Professional development opportunities.

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