Remote Otter LogoRemoteOtter

Technical Support Agent - Remote

Posted 169 weeks ago
Customer Service
Full Time
USA

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a technical support agent in our customer experience team. In this role, you will play a crucial part in ensuring the growth and success of our merchants.

In Short

  • Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants.
  • Work with the technical support team and engineering team to escalate and manage escalations of those issues.
  • Ensure constant updates to merchants.
  • Assist the team with quality assurance tasks to ensure new features are bug free.
  • Assist with documentation creation and updates.
  • Experience with Shopify is required.
  • Driven and customer-focused individual.
  • Eager to make a meaningful impact.

Requirements

  • Experience in technical support.
  • Strong communication skills.
  • Ability to work in a team environment.
  • Familiarity with customer service best practices.
  • Problem-solving skills.

Benefits

  • Opportunity to work in a dynamic team.
  • Chance to make a meaningful impact on merchants' success.
  • Professional development opportunities.
Skio logo

Skio

Skio is a dynamic company that specializes in helping brands on Shopify sell subscriptions seamlessly. With a diverse clientele that includes well-known names like Liquid I.V., Bulletproof, and KraveBeauty, Skio is dedicated to empowering merchants to maximize their subscription strategies. The team comprises experienced professionals from leading companies such as Shopify, Amazon, and Facebook, ensuring a wealth of knowledge and expertise. Backed by notable investors including Y Combinator and industry founders, Skio is committed to innovation and excellence in the e-commerce space. The company values a customer-centric approach, simplicity, and adaptability, making it an exciting place for those passionate about e-commerce and subscription models.

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