Technical Content Writer & Knowledge Specialist - Remote

Overview

We’re looking for a Knowledge Specialist to own and evolve our self-service and internal documentation experience. You’ll be the go-to person for creating, updating, and organizing help content that empowers both customers and teammates.

In Short

• Create and maintain customer and internal documentation.
• Write Help Center articles and internal docs.
• Collaborate with product and marketing for training resources.
• Use tools like Slack and Notion for information sourcing.
• Organize content to be searchable and up-to-date.
• Analyze feedback and analytics to improve documentation.
• Experience with knowledge tools like Zendesk is a plus.
• Comfort with AI tools for process optimization.
• Ability to manage multiple projects efficiently.
• Bonus for creating help videos or training content.

Requirements

• 1-2+ years of experience with Shopify is required.
• 1-2+ years of experience in technical writing.
• Experience with API, graphQL, Shopify Liquid preferred.
• Strong attention to detail in writing.
• Proactive approach to work and organization.
• Experience with knowledge management tools is a plus.
• Ability to work collaboratively across teams.
• Comfort with creating best practices videos is a bonus.

Benefits

• Flexible working hours.
• Opportunity to shape documentation processes.
• Collaborative team environment.
• Work with cutting-edge tools and technologies.
• Potential for career growth in technical writing.