Merchant Success Manager - Remote

Overview

As a Merchant Success Manager at Skio, you will be the go-to expert for merchants, helping them navigate subscriptions and maximize their use of the Skio platform.

In Short

• Build strong relationships with merchants.
• Provide strategic guidance on subscription strategies.
• Drive product adoption and maximize ROI for merchants.
• Master troubleshooting and problem-solving for merchant issues.
• Become an expert in the Skio platform and Shopify ecosystem.
• Collaborate with internal teams to advocate for merchants.
• Understand e-commerce best practices and the overall landscape.
• Adapt to a fast-paced and changing environment.
• Represent Skio at events and build in-person relationships.

Requirements

• Years of experience in e-commerce.
• Customer-centric mindset focused on merchant success.
• Strong communication skills for complex concepts.
• Technical aptitude and eagerness to learn.
• Growth mindset for personal and professional improvement.
• Passion for e-commerce and online business.
• Bonus: Experience in customer success or subscriptions.
• Bonus: Experience as a merchant/user of Skio.

Benefits

• Make a real impact in the subscription space.
• Be part of a passionate and driven team.
• Live values of Merchant Obsessed, Simplicity First, and more.
• Remote work flexibility.