As a Merchant Success Manager at Skio, you will be the go-to expert for merchants, helping them navigate subscriptions and maximize their use of the Skio platform.
In Short
Build strong relationships with merchants.
Provide strategic guidance on subscription strategies.
Drive product adoption and maximize ROI for merchants.
Master troubleshooting and problem-solving for merchant issues.
Become an expert in the Skio platform and Shopify ecosystem.
Collaborate with internal teams to advocate for merchants.
Understand e-commerce best practices and the overall landscape.
Adapt to a fast-paced and changing environment.
Represent Skio at events and build in-person relationships.
Requirements
Years of experience in e-commerce.
Customer-centric mindset focused on merchant success.
Strong communication skills for complex concepts.
Technical aptitude and eagerness to learn.
Growth mindset for personal and professional improvement.
Passion for e-commerce and online business.
Bonus: Experience in customer success or subscriptions.
Bonus: Experience as a merchant/user of Skio.
Benefits
Make a real impact in the subscription space.
Be part of a passionate and driven team.
Live values of Merchant Obsessed, Simplicity First, and more.