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Merchant Success Manager - Remote

Posted 2 weeks ago

Overview

As a Merchant Success Manager at Skio, you will be the go-to expert for merchants, helping them navigate subscriptions and maximize their use of the Skio platform.

In Short

  • Build strong relationships with merchants.
  • Provide strategic guidance on subscription strategies.
  • Drive product adoption and maximize ROI for merchants.
  • Master troubleshooting and problem-solving for merchant issues.
  • Become an expert in the Skio platform and Shopify ecosystem.
  • Collaborate with internal teams to advocate for merchants.
  • Understand e-commerce best practices and the overall landscape.
  • Adapt to a fast-paced and changing environment.
  • Represent Skio at events and build in-person relationships.

Requirements

  • Years of experience in e-commerce.
  • Customer-centric mindset focused on merchant success.
  • Strong communication skills for complex concepts.
  • Technical aptitude and eagerness to learn.
  • Growth mindset for personal and professional improvement.
  • Passion for e-commerce and online business.
  • Bonus: Experience in customer success or subscriptions.
  • Bonus: Experience as a merchant/user of Skio.

Benefits

  • Make a real impact in the subscription space.
  • Be part of a passionate and driven team.
  • Live values of Merchant Obsessed, Simplicity First, and more.
  • Remote work flexibility.

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