Merchant Customer Success Manager - Remote

Overview

In the Merchant Customer Success Manager role at Fulfil, you will work with our merchants to help them run their e-commerce business. You will serve as the trusted point of contact for a set of accounts, starting at the point of sale and through their entire journey with Fulfil.

In Short

• Be the face of Fulfil to our merchants, owning a set of accounts that you will be responsible for increasing product utilization on
• Develop executive-level presentations that distil complex ERP concepts into easy-to-digestible content
• Empathize with every aspect of the merchant experience, putting their needs first
• Guide and coach merchants along with Fulfil’s Customer Support team
• Work closely with the implementation team to ensure a seamless transition for new merchants
• Drive long-term product utilization and economic ROI on Fulfil
• Coach merchants to be product experts and train their teams on Fulfil best practices
• Maintain high levels of customer engagement and satisfaction

Requirements

• Strong understanding of E-commerce and retail
• Experience with ERPs or adjacent technologies
• Excellent communication skills
• Ability to manage stakeholders effectively
• Curiosity and a desire to learn

Benefits

• Opportunity to work with a diverse team
• Focus on personal and professional growth
• Engaging work environment