Customer Support Specialist - Remote

Overview

Fulfil empowers high-growth, high-volume merchants to manage their business operations through a comprehensive solution that transforms back-office operations into a catalyst for growth.

In Short

• Empathize with every aspect of the merchant experience, putting merchants' needs first
• Guide and coach merchants along with Fulfil's Customer Support team
• Develop in-depth product expertise as a master Fulfil user
• Work closely with onboarding and success teams for positive onboarding
• Deliver on support KPIs such as Initial Response Time and Customer Satisfaction
• Manage and contribute to the rollout of new initiatives across Customer Support
• Partner with Engineering, Product, Technical Support, and Sales teams
• Take ownership over customer happiness and satisfaction
• Write exceptional documentation for merchants
• Define best practices and streamline customer support processes

Requirements

• Exceptional knowledge of supply chain principles and e-commerce operations
• Strong communication skills
• Ability to work cross-functionally
• Experience in customer support or related field
• Proficiency in documentation and training material creation

Benefits

• Opportunity to work with high-growth merchants
• Collaborative team environment
• Professional development opportunities