Remote Otter LogoRemoteOtter

Client Technical Support Agent - Remote

Posted 24 weeks ago

Overview

Join the innovative team at Patrique Mercier Recruitment JP as a Client Technical Support Agent specializing in German-speaking clients! This role offers an exciting chance to relocate to Greece with all relocation expenses fully covered.

In Short

  • Provide outstanding technical support to German-speaking clients through phone, email, and chat.
  • Diagnose and resolve technical problems quickly and effectively.
  • Document all customer interactions accurately within our CRM system.
  • Engage with customers to understand their concerns and deliver tailored solutions.
  • Collaborate with the engineering team to escalate and troubleshoot complex issues.
  • Participate in ongoing training to enhance your technical knowledge and customer support skills.
  • Contribute feedback from customers to improve our services and support procedures.

Requirements

  • Fluency in German and English.
  • Strong problem-solving skills.
  • Excellent communication skills.
  • Experience in technical support or customer service.
  • Ability to work in a team environment.
  • Willingness to learn and adapt.

Benefits

  • Relocation expenses fully covered.
  • Opportunity to work in a vibrant environment.
  • Experience the beauty and culture of Greece.
  • Ongoing training and development.

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