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Client Technical Support Agent - Remote

Posted 37 weeks ago
Customer Service
Full Time
Worldwide

Overview

Join the innovative team at Patrique Mercier Recruitment JP as a Client Technical Support Agent specializing in German-speaking clients! This role offers an exciting chance to relocate to Greece with all relocation expenses fully covered.

In Short

  • Provide outstanding technical support to German-speaking clients through phone, email, and chat.
  • Diagnose and resolve technical problems quickly and effectively.
  • Document all customer interactions accurately within our CRM system.
  • Engage with customers to understand their concerns and deliver tailored solutions.
  • Collaborate with the engineering team to escalate and troubleshoot complex issues.
  • Participate in ongoing training to enhance your technical knowledge and customer support skills.
  • Contribute feedback from customers to improve our services and support procedures.

Requirements

  • Fluency in German and English.
  • Strong problem-solving skills.
  • Excellent communication skills.
  • Experience in technical support or customer service.
  • Ability to work in a team environment.
  • Willingness to learn and adapt.

Benefits

  • Relocation expenses fully covered.
  • Opportunity to work in a vibrant environment.
  • Experience the beauty and culture of Greece.
  • Ongoing training and development.
Patrique Mercier Recruitment JP logo

Patrique Mercier Recruitment JP

Patrique Mercier Recruitment JP is a dynamic recruitment agency that specializes in connecting talented individuals with exceptional job opportunities. The company is committed to providing outstanding customer service and support, particularly for Czech-speaking clients. With a focus on remote work, Patrique Mercier Recruitment JP offers employees the flexibility to work from beautiful locations, such as Greece, while ensuring they have access to professional growth and development opportunities. The company values a customer-centric approach and fosters a collaborative environment where team members can share best practices and enhance service quality. Additionally, Patrique Mercier Recruitment JP is recognized as a Great Place to Work-Certified Company, offering competitive salaries, comprehensive benefits, and a supportive workplace culture.

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