Client Technical Support Agent - Remote

Overview

Join the innovative team at Patrique Mercier Recruitment JP as a Client Technical Support Agent specializing in German-speaking clients! This role offers an exciting chance to relocate to Greece with all relocation expenses fully covered.

In Short

• Provide outstanding technical support to German-speaking clients through phone, email, and chat.
• Diagnose and resolve technical problems quickly and effectively.
• Document all customer interactions accurately within our CRM system.
• Engage with customers to understand their concerns and deliver tailored solutions.
• Collaborate with the engineering team to escalate and troubleshoot complex issues.
• Participate in ongoing training to enhance your technical knowledge and customer support skills.
• Contribute feedback from customers to improve our services and support procedures.

Requirements

• Fluency in German and English.
• Strong problem-solving skills.
• Excellent communication skills.
• Experience in technical support or customer service.
• Ability to work in a team environment.
• Willingness to learn and adapt.

Benefits

• Relocation expenses fully covered.
• Opportunity to work in a vibrant environment.
• Experience the beauty and culture of Greece.
• Ongoing training and development.