Join the innovative team at Patrique Mercier Recruitment JP as a Client Technical Support Agent specializing in German-speaking clients! This role offers an exciting chance to relocate to Greece with all relocation expenses fully covered.
In Short
Provide outstanding technical support to German-speaking clients through phone, email, and chat.
Diagnose and resolve technical problems quickly and effectively.
Document all customer interactions accurately within our CRM system.
Engage with customers to understand their concerns and deliver tailored solutions.
Collaborate with the engineering team to escalate and troubleshoot complex issues.
Participate in ongoing training to enhance your technical knowledge and customer support skills.
Contribute feedback from customers to improve our services and support procedures.
Requirements
Fluency in German and English.
Strong problem-solving skills.
Excellent communication skills.
Experience in technical support or customer service.