Remote Otter LogoRemoteOtter

Manager, Technical Client Support - EMEA/APJ - Remote

Posted 24 weeks ago
Customer Service
Full Time
United Kingdom

Overview

As a Manager in Client Support, you will lead a Technical Backline Support team within the Client Support organization, working closely with customers to resolve complex issues during product implementations and ongoing use of the BigID product.

In Short

  • Lead a Technical Backline Support team
  • Resolve complex customer issues
  • Collaborate with various teams
  • Mentor and develop team members
  • Manage high-pressure escalations

Requirements

  • 7+ years in Support or Professional Services role
  • 2+ years of management experience
  • Degree in Computer Science or related field
  • Proficiency in Linux and RDBMS
  • Experience with cloud environments
  • Excellent communication skills

Benefits

  • Equity participation
  • Flexible work arrangements
  • Compulsory benefits based on country
BigID logo

BigID

BigID is a dynamic and innovative company focused on providing solutions that help organizations manage and protect their data. With a commitment to customer success, BigID fosters a collaborative and high-energy work environment where skilled professionals can thrive. The company values its employees and offers a range of benefits, including equity participation, flexible work arrangements, and opportunities for career development. BigID's core values—Care, Do, Try, and Shine—reflect its dedication to making a positive impact for both customers and team members.

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