Remote Otter LogoRemoteOtter

Manager, Technical Client Support - EMEA/APJ - Remote

Posted 13 weeks ago

Overview

As a Manager in Client Support, you will lead a Technical Backline Support team within the Client Support organization, working closely with customers to resolve complex issues during product implementations and ongoing use of the BigID product.

In Short

  • Lead a Technical Backline Support team
  • Resolve complex customer issues
  • Collaborate with various teams
  • Mentor and develop team members
  • Manage high-pressure escalations

Requirements

  • 7+ years in Support or Professional Services role
  • 2+ years of management experience
  • Degree in Computer Science or related field
  • Proficiency in Linux and RDBMS
  • Experience with cloud environments
  • Excellent communication skills

Benefits

  • Equity participation
  • Flexible work arrangements
  • Compulsory benefits based on country

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