ServiceNow Business Analyst - Remote

Overview

We are seeking a talented and experienced ServiceNow Business Analyst to join our growing team at Devoteam, a global leader in Digital Transformation.

In Short

• Collaborate with business stakeholders to gather and document functional and non-functional requirements.
• Translate business needs into clear technical specifications for ServiceNow development.
• Conduct workshops and requirement-gathering sessions to identify opportunities for process improvement and optimization.
• Analyze and map current and future business processes using ServiceNow best practices.
• Ensure seamless integration of existing systems with the ServiceNow platform.
• Provide functional and technical support throughout all phases of the project lifecycle.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 3+ years of experience as a ServiceNow Business Analyst.
• Strong understanding of ServiceNow platform and its capabilities.
• Experience with gathering and analyzing business requirements.
• Excellent communication and interpersonal skills.
• Experience with Agile methodologies.
• Fluency in English is mandatory.
• ServiceNow Certified System Administrator (CSA) certification is a plus.

Benefits

• Equal opportunities and merit-based promotions.
• Diversity and inclusion in the workplace.
• Support for employees with disabilities.