Bilingual Customer Representative - Remote

Overview

The Bilingual Customer Representative is responsible for providing exceptional customer service in both French and English, handling inquiries and resolving issues in the optical industry.

In Short

• 1+ years of experience in customer service, hospitality, or call center environment.
• Proficiency in SAP and MS Office, specifically Word and Excel.
• Fluency in French and English.
• Knowledge of LAN Ethernet.
• Temp remote role with a requirement to be in Port Washington, NY.
• Answer incoming calls and process orders.
• Resolve customer complaints and troubleshoot issues.
• Document customer interactions and track call types.
• Maintain support service levels and uphold customer service standards.
• Follow up with customers regarding order and shipping status.

Requirements

• 1+ years experience in a customer service role.
• Bilingual in French and English.
• Experience with SAP and MS Office.
• Familiarity with the optical industry is a plus.
• Ability to troubleshoot and resolve customer issues.
• Strong communication skills.
• Ability to work in a fast-paced environment.
• Must be located in Port Washington, NY.
• Willingness to work temp remote.

Benefits

• Opportunity to work in a dynamic environment.
• Gain experience in the optical industry.
• Work with a diverse team.
• Potential for career growth.
• Flexible work arrangements.