Bilingual Customer Service Representative - Remote

Overview

Group O is seeking a Bilingual (English/Spanish) Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns.

In Short

• Receive incoming calls from customers seeking assistance.
• Listen actively to customer concerns and resolve issues.
• Build rapport and establish positive relationships with customers.
• Maintain understanding of the company's products and services.
• Assist customers with orders, returns, and account management.
• Accurately record all customer interactions.
• Collaborate with other departments for specialized inquiries.
• Identify opportunities to enhance processes and service delivery.
• Ability to work a flexible schedule as needed.

Requirements

• High School Diploma.
• Basic customer service and phone handling experience.
• Strong verbal communication skills.
• Active listening skills and empathy.
• Excellent problem-solving abilities.
• Familiarity with basic computer applications.
• Adaptability to a demanding environment.
• Commitment to confidentiality and professionalism.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Accounts.
• 401(k) Plan with Company Match.
• Generous Paid Time Off.
• 10.5 Paid Holidays.
• Career Development Opportunities.