Bilingual Customer Service Representative - Remote

Overview

RahrBSG is looking for a Bilingual Customer Service Representative to serve as the primary interface between the company and its French-speaking client base in a professional team environment.

In Short

• Remote position based in Ontario or Quebec.
• Fluent in both English and French required.
• Provide customer support and account management.
• Address inquiries and manage complex order fulfillment.
• Build and maintain strong customer relationships.
• Ensure customer satisfaction and drive business growth.
• Strong computer knowledge, especially in Microsoft Office.
• Experience with Microsoft Dynamics and Salesforce is a plus.
• Knowledge of the beer industry preferred.
• Competitive hourly pay starting between $21-$25 CAD.

Requirements

• Two-year certificate from college or technical school, or equivalent experience.
• Strong customer service expertise and problem-solving skills.
• Exceptional communication and interpersonal skills.
• Attention to detail and strong time management skills.
• Adaptability and flexibility in a dynamic environment.
• Self-motivated and proactive in seeking responsibilities.
• Ability to work cross-functionally with various departments.
• Experience in the beer industry is preferred.

Benefits

• Extended benefits including medical, dental, and vision.
• Generous RRSP with company contribution.
• Paid time off.
• Positive and organized team environment.
• Career growth opportunities within a 178-year-old company.