Bilingual Customer Service Representative - Remote

Overview

Join Teleperformance as a Bilingual Customer Service Representative and be part of a leading provider of customer experience management, offering premier omnichannel support to top global companies.

In Short

• Provide customer service regarding installation, operation, and maintenance of products.
• Proactively identify and offer appropriate solutions for customer satisfaction.
• Build and maintain positive customer relations.
• Troubleshoot and resolve technical issues.
• Work from home with flexible hours.
• Must be bilingual in English and French.
• Excellent communication and computer skills required.
• Paid training and career advancement opportunities.
• Supportive work environment with benefits.
• Open availability for shifts from Monday to Friday.

Requirements

• Must be at least 18 years old.
• Availability for full-time work.
• Excellent home internet connection (hardwired).
• Strong verbal and written communication skills in both English and French.
• Proficient in computer skills.
• Ability to troubleshoot technical issues.
• Willingness to learn and grow within the company.
• Ability to work in a team-oriented environment.
• Commitment to providing excellent customer service.
• Accommodations available for applicants with disabilities.

Benefits

• Work from home opportunities.
• Paid training and development programs.
• Employee referral program with bonuses.
• Comprehensive medical and dental benefits.
• Career advancement opportunities.
• Positive and supportive work environment.
• Paid vacation time.
• Continuous learning and training programs.
• Employee perks on various products and services.
• Work-life balance support.