Customer Service Representative - Remote

Overview

This remote customer service role at Aflac involves handling inquiries related to group coverage and claims, while providing excellent customer support and maintaining compliance with company policies.

In Short

• Handle inquiries involving group coverage and claims.
• Provide customer support via phone and other channels.
• Meet departmental quality and productivity objectives.
• Prepare documents and communications using standard software.
• Resolve customer inquiries and problems effectively.
• Work under minimal supervision in an unscripted environment.
• Ensure adherence to risk and compliance policies.
• Assist co-workers with knowledge and support.
• Participate in performance management and personal development.
• Mandatory overtime during peak periods as required.

Requirements

• High School Diploma or Equivalent.
• 1+ years of contact center or customer service experience.
• Knowledge of the insurance industry.
• Proficiency with Windows-based software applications.
• Strong verbal and written communication skills.
• Detail-oriented with data entry experience.
• Ability to navigate multiple systems and applications.
• Critical thinking and problem-solving skills.
• Commitment to corporate values and service excellence.
• Ability to work with diverse populations.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plans and annual bonuses.
• Paid holidays and PTO up to 20 days.
• Opportunity to purchase company stock.
• Flexible spending accounts for healthcare and dependent care.
• Aflac supplemental policies offered at no cost.
• Compliance with all applicable leave laws.
• Support for physical, financial, and emotional well-being.