Remote Customer Service Representative

Overview

The Remote Customer Service Representative provides technical and non-technical support to business and end-consumer customers through various communication channels.

In Short

• Providing customer service and support via phone, online chat, or text.
• Handling a high volume of low complexity inquiries in a call center environment.
• Analyzing and resolving customer issues typically in an office setting.
• Acting as a liaison between customers and production/distribution departments.
• Providing support in a distribution center or field walk-in service facility.
• Executing specialized projects and activities independently.
• Managing and overseeing short-term activities within the team.
• Supervising less experienced professionals.
• Focusing on improving day-to-day activities and processes.
• Contributing to a positive work environment.

Requirements

• Comprehensive knowledge of customer service practices.
• Ability to generate own workload without needing instructions.
• Experience in supervising team members.
• Focus on professional excellence.

Benefits

• Valued and supported work environment.
• Commitment to work-life balance.
• Inclusive and diverse workplace culture.