Remote Customer Service Representative

Overview

We’re currently expanding our national remote team and looking for motivated individuals who are ready to launch a career in customer success. As a Customer Success Representative, you'll be the primary point of contact for clients, helping them understand their insurance benefit options and ensuring they receive top-tier support—no previous experience required.

In Short

• Communicating with clients via phone, email, text, and scheduled Zoom calls
• Answering questions and guiding customers through their benefit options
• Keeping client records up to date and organized using internal systems
• Delivering prompt, accurate, and courteous service with a problem-solving mindset
• Collaborating with a virtual team while managing your own day-to-day workflow

Requirements

• You’re 18 or older and legally authorized to work in the U.S.
• No previous insurance or customer service experience? That’s okay—we train you.
• Strong communication skills and a professional, people-first attitude
• Self-motivated with good time management and organizational skills
• Tech comfort: able to use tools like Zoom, email, and digital tracking systems

Benefits

• A fully remote work environment with flexible scheduling options
• Weekly pay through commission with no cap on bonuses
• Union-supported benefits including life, health, and retirement coverage
• Comprehensive onboarding and continuous training—no experience necessary
• A performance-based path to career advancement and leadership