Bilingual Customer Service Representative - Remote

Overview

As a remote Customer Service Representative at Zotec Partners, you will make a positive impact in patient lives by resolving their billing inquiries.

In Short

• Respond to inbound calls from patients regarding medical bills and insurance coverage.
• Explain billing statements and payment plans clearly.
• Document interactions in billing systems.
• Collaborate with other teams to resolve patient concerns.
• Maintain compliance with HIPAA and company policies.
• Meet quality and customer satisfaction standards.

Requirements

• Bilingual in English and Spanish.
• High school diploma or equivalent.
• Home internet with minimum speed requirements.
• Experience in a call center or customer-oriented environment.
• Excellent customer service skills.
• Detail-oriented with high accuracy.
• Proficient in MS Office.
• Excellent written and verbal communication skills.
• Ability to adapt to change and work in a team.

Benefits

• Work from home opportunity.
• Supportive team environment.
• Resources and backing from experienced professionals.
• Opportunity for original thinkers and entrepreneurial spirit.