Hybrid Customer Service Representative - Remote

Overview

Make Up The World, LLC is a rapidly growing beauty company that specializes in providing innovative and high-quality cosmetics for individuals who love to express their unique selves through makeup. We are committed to empowering our customers through self-expression and promoting diversity and inclusivity in the beauty industry. As we continue to expand, we are seeking a dedicated and enthusiastic individual to join our team as a Hybrid Customer Service Representative.

In Short

• Greet and engage with customers in a friendly and professional manner, whether in person or virtually.
• Provide knowledgeable and helpful responses to customer inquiries, whether by phone, email, or chat.
• Assist customers with the ordering process, including product selection, payment, and delivery options.
• Troubleshoot and resolve customer complaints and issues in a timely and efficient manner.

Requirements

• High school diploma or equivalent, college education preferred.
• Prior experience in customer service or retail is preferred.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and decision-making abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive and customer-focused attitude.

Benefits

• Opportunity to work in a growing company.
• Engage with a diverse customer base.
• Promote self-expression and inclusivity in the beauty industry.