Customer Service Representative I (Hybrid) - Remote

Overview

Join Builders Mutual as a Customer Service Representative, where you will leverage your customer service experience to assist customers with inbound calls and provide exceptional service.

In Short

• Provide exceptional customer service in a fast-paced environment.
• Assist customers with inbound calls and emails.
• Utilize CRM tools to enhance customer experience.
• Meet quality assurance and productivity standards.
• Work in a hybrid model, with a minimum of two days in the Raleigh office.

Requirements

• 2+ years of experience in a CSR role.
• Previous insurance industry experience preferred.
• High school diploma required; BA/BS degree preferred.
• Strong knowledge of customer service principles.
• Proficient in MS Office and CRM systems.

Benefits

• Market-driven compensation and bonus plan.
• 3 weeks of paid time off.
• 37.5-hour work week with early Friday end time.
• Access to Builders University for employee development.
• Peer recognition program for rewards.