Customer Service Representative - Hybrid Remote

Overview

The Customer Service Representative (CSR) is responsible for handling incoming calls, booking appointments, and providing excellent customer service while working in a hybrid remote setup.

In Short

• Full-time position with a salary of $18 - $21 an hour.
• Hybrid remote work after initial training period.
• Responsibilities include answering calls, booking jobs, and managing customer interactions.
• Work schedule is Monday to Friday, with occasional weekend shifts.
• Must communicate effectively with customers and staff.
• Proactively resolve customer issues and complaints.
• Participate in team communication via Slack.
• Must maintain a positive attitude and attention to detail.
• Required to have a high school diploma or GED.
• Preferred experience in the customer service industry.

Requirements

• Strong communication skills.
• Ability to think critically and resolve issues.
• Patience and a friendly demeanor.
• Attention to detail and willingness to learn.
• Ability to handle multiple tasks without losing focus.
• High school diploma or GED required.
• 1 year of relevant experience preferred.

Benefits

• 401(k) and 401(k) matching.
• Health, dental, and vision insurance.
• Health savings account.
• Paid time off.