Customer Service Representative - Remote

Overview

This role involves serving as the primary voice of the company, managing customer inquiries and providing exceptional service in a fully remote environment.

In Short

• Fully remote position.
• Serve as the primary voice of the company.
• Manage a high volume of inbound calls.
• Provide guidance on products, pricing, and website navigation.
• Accountable for meeting key performance indicators (KPIs).
• Adapt to new processes and tools.
• Participate in continuous improvement initiatives.
• Requires strong communication skills and customer obsession.
• Must be based in the Philippines.
• Experience in a fast-paced customer service environment is essential.

Requirements

• Minimum of 3 years of experience in a customer service or call center environment.
• Strong spoken and written communication skills in English.
• High School Diploma or equivalent.
• High-speed Wi-Fi connection and backup internet source.
• Familiarity with Google Workspace and/or Microsoft Office.
• Experience in the tire or automotive industry is a plus.
• Available during business hours, scheduled for 5 days per week.
• Positive and collaborative team player.

Benefits

• 90-day probationary contract with potential for long-term agreement.
• Compensation of 36,000–40,000 PHP per month.
• Fully remote work environment.
• 17 days of paid vacation leave per year after probation.
• Company-provided equipment after probation.
• Referral bonus for successful candidate referrals.