Virtual Assistant / Customer Service Specialist - Remote

Overview

VirtueStaff is looking for a friendly and dedicated Virtual Assistant/Customer Service Specialist to join our growing team. In this dual-role position, you will provide exceptional customer service while also assisting with administrative tasks to support operations. If you have a passion for helping others and enjoy working in a dynamic virtual environment, we would love to hear from you!

In Short

• Respond to customer inquiries and provide support via phone, email, and chat, ensuring a positive experience
• Assist customers with their questions, issues, and order processing in a timely and efficient manner
• Manage virtual administrative tasks including scheduling, data entry, and documentation
• Maintain accurate records of customer interactions and follow up on open issues
• Conduct research and gather information as needed to support customer requests
• Collaborate with team members to improve customer service practices and enhance overall client experience
• Provide feedback on processes and suggest improvements to increase efficiency
• Help with social media and marketing tasks when required

Requirements

• Strong communication skills
• Experience in customer service or administrative roles
• Ability to manage multiple tasks efficiently
• Proficient in using various software and tools for communication and data entry
• Detail-oriented with strong organizational skills
• Ability to work independently in a virtual environment
• Familiarity with social media platforms

Benefits

• Flexible working hours
• Opportunity to work remotely
• Supportive team environment
• Professional development opportunities