Account Manager - Client Success Specialist - Remote

Overview

The Account Manager / Client Success Specialist will play a critical role in shaping the client experience and ensuring the success of our partnerships.

In Short

• Manage the post-sale journey of each client.
• Ensure smooth onboarding and proactive communication.
• Resolve client issues in a timely manner.
• Support relationship building and client satisfaction.
• Handle multiple projects and execute tasks based on priority.
• Conduct routine client check-ins via email or call.
• Track client concerns using Airtable.
• Analyze client KPIs and prepare reports.
• Propose process improvements for service delivery.
• Encourage client testimonials and referrals.

Requirements

• Experience in client management or related field.
• Strong communication skills.
• Detail-oriented and professional demeanor.
• Ability to manage time effectively in a remote setting.
• Proactive approach to problem-solving.
• Familiarity with project management tools like Airtable.
• Experience in analyzing KPIs.
• Ability to build and maintain client relationships.
• Comfortable in a fast-paced environment.
• Accountable and responsible for tasks.

Benefits

• Flexible schedule.
• Remote work options.
• Professional development opportunities.
• Supportive team environment.
• Opportunity for personal and professional growth.