Technical Support Engineer - Tier 2 - Remote

Overview

As a Technical Support Engineer- Tier 2 at Tufin, you will provide technical support to worldwide customers and partners, troubleshoot issues, and support the implementation of Tufin products.

In Short

• Provide technical support to worldwide customers and partners using all methods of communication.
• Troubleshoot to full resolution of issues within the Tufin suite and OS.
• Maintain individual ticket queue and responsible for all communication with customer.
• Support the implementation and integration of Tufin products within customers’ infrastructure.
• Help to document best practices in maintaining Tufin solutions.
• Develop a deep understanding of the customers’ technical environment.
• Support the EMEA region.

Requirements

• 3+ years implementation/operations experience of Linux servers, virtualization OR 3+ years implementation/operations experience of network/security systems.
• Previous customer/end user facing experience as a technical lead.
• Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
• Excellent interpersonal, verbal & written communication, critical thinking & analytical skills.
• Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
• Perl, Python, BASH skills are a plus.
• Loyal, reliable, devoted & conscientious.
• Highly responsible and accountable.

Benefits

• Work in a leading company in network security.
• Opportunity to develop technical skills.
• Collaborate with a global team.
• Supportive work environment.