Tier 2 Technical Support Engineer - Remote

Overview

The Tier 2 Technical Support Engineer will provide high-end technical support for clients, focusing on IT and networking solutions.

In Short

• Remote position based in South Africa or the USA.
• 3-5+ years of experience in IT & Networking.
• Formal IT qualifications, ideally Microsoft certifications.
• Experience in Server/Network Support and Cloud technologies.
• Responsibilities include incident management and project implementation.
• Strong problem-solving skills required.
• Knowledge of ITIL Framework and ITSM Systems.
• Good understanding of TCP/IP Networking protocols.
• Experience with network security and malware prevention.
• Mentoring junior consultants and hosting workshops.

Requirements

• Minimum 1 year onsite experience at a client.
• Strong attitude and aptitude for IT.
• Excellent knowledge of Microsoft technologies.
• Experience with VLANs and firewall configuration.
• Ability to design client documentation and policies.
• Proactive and reactive technical support skills.
• Good communication skills.
• Willingness to learn and grow within the team.

Benefits

• Opportunity to work with a diverse client portfolio.
• Remote work flexibility.
• Professional development and training opportunities.
• Collaborative team environment.
• Exposure to various IT projects.