Tier 2 Technical Support Engineer - Remote

Overview

The Tier 2 position involves providing basic network troubleshooting and configuration support, ensuring proactive monitoring of network hardware, and assisting in case management for network issues.

In Short

• Proactive monitoring of network hardware
• Basic network configuration changes
• NOC assistance for Internet and network outages
• Collaboration with Broadband suppliers
• Escalation of advanced issues to Tier 3 support

Requirements

• Tier 2 Certified Agent
• Fundamental understanding of networking concepts
• Strong analytical and troubleshooting skills
• Excellent verbal and written communication skills
• Ability to work in a team and manage multiple priorities
• Willingness to work shifts, including nights and weekends

Benefits

• Opportunity to work in a dynamic environment
• Gain experience in network management
• Collaborative team culture