Technical Account Manager - Remote

Overview

Tufin's Customer Success team is in search of a passionate Technical Account Manager (TAM) with a primary focus on driving optimal usage and ensuring complete adoption of our technologies among clients, especially in the post-sales phase. As a TAM, you will be the catalyst for clients, guiding them from initial interactions to full-scale deployment of Tufin technologies, amplifying their return on investment.

In Short

• Lead initiatives centered on enhancing product usage and client adoption.
• Document and share best practices for product utilization.
• Collaborate with sales teams to emphasize product adoption for client retention.
• Track client engagement metrics to demonstrate value.
• Provide exceptional customer experience throughout the Tufin journey.
• Guide evaluations for optimized client infrastructure for Tufin products.
• Address and resolve client challenges during product adoption.
• Partner with R&D and product management for enhanced product usage.
• Share best practices that enhance client satisfaction.
• Collaborate on tracking cross-functional KPIs.

Requirements

• 3+ years of experience in network/security systems.
• Expertise with networking devices and firewall administration.
• Acquaintance with Linux server administration; SQL skills are a bonus.
• Scripting proficiency in Perl, Python, BASH is advantageous.
• Previous experience in a customer-facing technical lead role.
• Outstanding organizational and project management capabilities.
• Excellent presentation & negotiation skills.
• Proficient communication, critical thinking & analytical skills.
• Openness to travel (up to 25%).
• Bachelor’s degree in Engineering/Computer Science or related field.

Benefits

• Opportunity to work in a dynamic and innovative environment.
• Engagement with cutting-edge technology.
• Professional growth and development opportunities.
• Collaborative team culture.
• Flexible working arrangements.