Technical Account Manager - Remote

Overview

The Technical Account Manager (TAM) is a trusted advisor to D2L's premier customers providing technical guidance for their infrastructure, on-going projects, and support issues; all while focusing on their operational and development systems.

In Short

• Work as a Named Resource for a group of Strategic D2L customers.
• Provide weekly summaries of open Support Incidents.
• Run weekly meetings to review and prioritize open Support Incidents.
• Act as an escalation point to customers.
• Proactively lead the process to grow accounts.
• Provide mentorship for team members.
• Work cross-departmentally to find solutions to complex scenarios.
• Engage D2L Project and Infrastructure Consulting teams.
• Deliver offerings as defined in the TAM program.
• Communicate proactively with Clients regarding product and program information.

Requirements

• Strong knowledge of Brightspace best practices.
• Demonstrate leadership in new feature and technology adoption.
• Ability to lead members of account teams effectively.
• Ability to develop strong relationships with executive decision makers.
• Demonstrated ability to complete multiple tasks concurrently.
• Previous knowledge of learning management systems, preferably D2L.

Benefits

• Impactful work transforming the way the world learns.
• Flexible work arrangements.
• Learning and Growth opportunities.
• Tuition reimbursement of up to $4,000 CAD.
• 2 Paid Days off for Catch the Wave related activities.
• Employee wellbeing services.
• Retirement planning.
• 2 Paid Volunteer Days.
• Competitive Benefits Package.
• Home Internet Reimbursements.
• Employee Referral Program.
• Wellness Reimbursement.
• Employee Recognition.
• Social Events.
• Dog Friendly Offices.