Technical Support Engineer III - Remote

Overview

The Technical Support Engineer III at Mapbox will provide exceptional support to customers by breaking down complex questions, analyzing user feedback, and collaborating with engineering teams.

In Short

• Provide technical support to customers using the Mapbox platform.
• Analyze user feedback with tools like Zendesk and Jira.
• Serve as a dedicated support contact for key accounts.
• Engage in proactive projects to anticipate customer needs.
• Participate in on-call rotation for 24/7 support.
• Utilize technical writing skills to articulate solutions.
• Collaborate with engineering teams to address customer needs.
• 3-5+ years experience in mobile development (Android/iOS).
• Strong debugging and customer engagement skills.
• Knowledge of geospatial tools is a plus.

Requirements

• 3-5+ years of experience in mobile development.
• Proficiency in Java, Kotlin, Swift, or Objective-C.
• Experience in technical support for key clients.
• Familiarity with Zendesk, GitHub, Slack, and Jira.
• Strong debugging skills and ability to escalate issues.
• Excellent written and communication skills in English.
• Education in computer science or software engineering.
• Experience with Mapbox is an advantage.

Benefits

• Supportive healthcare and parental leave.
• Flexibility for personal life events.
• Environment of teaching and learning.
• Diversity and inclusion in the workplace.