Customer Success Manager - EMEA Region - Remote

Overview

The Customer Success Manager - EMEA Region plays a pivotal role in owning the strategic relationship with customers and overseeing initiatives to ensure their long-term success, particularly in the hospitality industry.

In Short

• Manage a portfolio of Enterprise customers.
• Act as the primary point of contact across the customer lifecycle.
• Develop and maintain strategic Account Plans.
• Deliver regular business reviews and insights.
• Lead customer-facing projects and coordinate with internal teams.
• Drive customer engagement and reduce churn.
• Monitor customer health scores and satisfaction metrics.
• Analyze data to generate actionable insights.
• Support change management initiatives.
• Contribute to refining customer journeys and service delivery.

Requirements

• Bachelor’s degree in Business Administration or related field.
• 3+ years of customer-facing experience in Customer Success or Account Management.
• Experience with tools like ChurnZero and Salesforce.
• Proven ability to build and sustain customer relationships.
• Preferred background in the hospitality industry.
• Strong analytical and project management skills.
• Excellent communication and presentation skills.
• Adaptability in a dynamic technology environment.
• Customer-oriented mindset.
• Problem-solving and risk mitigation skills.

Benefits

• Fully remote position with flexibility.
• Opportunity to work in a growing SaaS company.
• Engagement with a diverse set of customers globally.
• Supportive work culture focused on innovation and integrity.
• Opportunity for professional growth and development.