Software Support Engineer - Remote

Overview

The Software Support Engineer will provide technical expertise to escalated support issues, utilizing various tools to diagnose challenges and deliver solutions to both internal and external customers while collaborating with different teams.

In Short

• Provide technical support and troubleshoot escalated issues.
• Use SQL for database queries and custom report generation.
• Act as an escalation point for complex issues.
• Collaborate closely with the Implementation team.
• Maintain a positive and professional attitude.
• Communicate effectively with colleagues and clients.
• Participate in meetings with clients and vendors.
• Document processes and solutions clearly.
• Work independently and manage time effectively.
• Contribute to team success and share knowledge.

Requirements

• Strong written and verbal communication skills.
• Proficient in SQL and database management.
• Experience with JIRA and Salesforce.
• Ability to troubleshoot and analyze technical issues.
• Familiarity with web standards and APIs.
• Ability to read and write scripts.
• Detail-oriented with strong organizational skills.
• Team player with a desire to teach others.
• Self-motivated and reliable.
• Experience working in a collaborative environment.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life and disability insurance.
• 401(k) plan with employer match.
• Unlimited discretionary time off.
• 10 observed US federal holidays.
• Winter recess from December 24th to January 2nd.
• 12 weeks of parental leave.
• On-site gym access in Denver office.
• Competitive salary with bonus potential.
• Employee Assistance Program services.