Software Support Engineer - Remote

Overview

Join Infiterra and help power the future of subscription e-commerce.

In Short

• Join a team of Software Support Engineers.
• Focus on resolving Level 3 customer issues.
• Work directly in production environments and customer databases.
• Deliver deep investigations and high-quality troubleshooting.
• Build internal tools and automate key processes.
• Maximize service availability.
• Collaborate with cross-functional teams.
• Monitor and manage ticket progress.
• Create and maintain documentation.
• Identify automation opportunities.

Requirements

• Experience in Level 3 support.
• Proficiency in C#.
• Strong troubleshooting skills.
• Ability to work with customer databases.
• Excellent communication skills.
• Experience with ticketing systems.
• Ability to work collaboratively.
• Detail-oriented with a focus on documentation.
• Problem-solving mindset.
• Experience in process improvement.

Benefits

• Collaborative and growth-oriented culture.
• Dynamic and forward-thinking team.
• Opportunity to work with a global customer base.
• Engagement in innovative projects.
• Professional development opportunities.
• Flexible working environment.
• Impactful work in subscription e-commerce.
• Supportive team atmosphere.
• Potential for career advancement.
• Access to cutting-edge technology.