Software Support Engineer - Remote

Overview

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and EPICOR to help clients make their AP process more streamlined, automated and secure. We have a rapidly growing client base, so you are about to board the rocket ship at the right time. This is an opportunity to make a real impact and with your help we can support more businesses digitise their existing operations with enhanced automation and security.

In Short

• Debug and resolve technical issues using .NET / C# in a live or test environment.
• Analyze and troubleshoot web applications, ensuring smooth functionality.
• Perform deep analysis of recurring or critical incidents, identifying root causes.
• Collaborate with cross-functional teams to drive continuous improvement initiatives.
• Ensure accurate documentation of customer interactions and troubleshooting efforts.
• Support deployment, configuration, and troubleshooting of applications.
• Provide detailed technical support for customers via multiple communication channels.
• Document solutions and contribute to building knowledge bases.
• Participate in brainstorming sessions to improve processes and tools.

Requirements

• Strong problem-solving skills and hands-on experience with .NET / C#.
• Experience in troubleshooting web applications.
• Ability to analyze incidents and work with development teams.
• Excellent communication skills for customer support.
• Experience in documentation and knowledge base management.

Benefits

• Opportunity to make a real impact in a growing company.
• Work in a dynamic and fast-paced environment.
• Collaborate with talented professionals across various teams.
• Contribute to the continuous improvement of software products.