Software Support Engineer - Remote

Overview

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and EPICOR to help clients make their AP process more streamlined, automated and secure.

In Short

• We are looking for a talented, passionate, and motivated individual to join our team as a Software Support Engineer.
• You will be the critical link between our development teams and customers, helping to diagnose and resolve software-related issues.
• Investigate and troubleshoot escalated problems, guide and support other engineers.
• Contribute to the overall improvement of our platform.
• Actively involved in debugging and problem-solving.
• Focus on ensuring the software platform runs smoothly.
• Drive long-term improvements through proactive issue identification and resolution.
• Influence future product enhancements based on the issues you encounter and resolve.

Requirements

• Debug and resolve technical issues using .NET / C# in a live or test environment.
• Analyze and troubleshoot web applications, ensuring smooth functionality.
• Perform deep analysis of recurring or critical incidents, identifying root causes.
• Collaborate with cross-functional teams to drive continuous improvement initiatives.
• Ensure accurate documentation of customer interactions and troubleshooting efforts.
• Support deployment, configuration, and troubleshooting of applications on various platforms.
• Provide detailed technical support for customers via multiple communication channels.
• Document solutions and contribute to building knowledge bases for future use.
• Participate in brainstorming sessions to improve processes and tools.

Benefits

• Opportunity to make a real impact in a rapidly growing company.
• Support businesses in digitizing their operations with enhanced automation and security.