Software Support Engineer - Remote

Overview

TRAILD is a dynamic, fast-growing SaaS company that streamlines, automates and protects Accounts Payable. Just as your bank provides always on risk protection for your credit card, TRAILD provides a similar level of security to help businesses protect their B2B payments from fraud, errors and mistakes.

In Short

• Join a fast-growing SaaS company focused on Accounts Payable.
• Act as a critical link between development teams and customers.
• Diagnose and resolve software-related issues.
• Debug and resolve technical issues using .NET / C#.
• Analyze and troubleshoot web applications.
• Collaborate with cross-functional teams for continuous improvement.
• Document customer interactions and troubleshooting efforts.
• Support deployment and configuration of applications.
• Provide detailed technical support via multiple channels.
• Participate in brainstorming sessions to improve processes.

Requirements

• Experience with .NET and C#.
• Strong troubleshooting skills.
• Ability to analyze web applications.
• Experience in technical support roles.
• Excellent communication skills.
• Ability to document solutions effectively.
• Experience in a SaaS environment is a plus.
• Proactive approach to problem-solving.
• Ability to work collaboratively in a team.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to make a real impact in a growing company.
• Work in a dynamic and supportive environment.
• Potential for career growth and development.
• Flexible working conditions.
• Access to training and resources.