Support Software Engineer - Remote

Overview

The Support Software Engineer is an integral part of our growing engineering team. We are looking for an engineer ready to roll up their sleeves and become an expert in our products. You are ideally a self-starter with an ownership mentality, carrying problems through to both resolution and root cause. This position will significantly impact customer satisfaction and could grow into a software engineering position.

In Short

• Provide Tier 3 technical support for Salesforce and web solutions.
• Determine and resolve root causes of customer issues.
• Collaborate between Support, Engineering, Product, and other teams.
• Adhere to escalation procedures for bugs and system issues.
• Prioritize workload effectively.
• Provide feedback to leadership based on customer experiences.
• Meet or exceed triage expectations.

Requirements

• 3+ years of experience in customer technical support or as a Salesforce Administrator.
• Experience with Atlassian products, including Jira and Confluence.
• Experience with Git and Software Development Life Cycle.
• Technically proficient with an aptitude for new technologies.
• Enjoys interacting with customers.
• Excellent problem-solving and analytical skills.
• Outstanding oral and written communication skills.
• Ability to prioritize tasks with minimal direction in a remote environment.

Benefits

• An incredible team of smart and supportive people.
• A deep feeling of satisfaction and completion.
• Fully remote global team working from home.
• Stock options for every employee.
• Flexible work week.
• $400 office stipend.
• Maternity/Paternity leave.
• Student loan debt assistance.
• Pledge 1% - time off for helping nonprofits.
• Health insurance contribution (if in the US).
• Children's 529 college fund assistance (if in the US).