Onboarding Manager - Remote

Overview

As an Onboarding and Enablement Manager, you’ll own the critical first chapters of the customer journey: onboarding new customers and driving enablement for existing ones. Your mission is to guide customers through successful implementation and adoption of the Blackthorn suite of Salesforce-native products, particularly Blackthorn Events, ensuring they achieve measurable value quickly and sustainably. This is a highly collaborative, customer-facing role where you’ll combine project management expertise, technical knowledge, and consultative skills to deliver seamless implementations, impactful training, and continuous enablement.

In Short

• Serve as the project manager and primary point of contact for customers during onboarding.
• Manage multiple concurrent onboarding projects.
• Lead discovery and requirements gathering sessions with customers.
• Develop and manage project plans and risk/issue logs.
• Configure system setup and data preparation for customer go-live.
• Follow repeatable onboarding processes for consistency.
• Facilitate customer enablement sessions.
• Act as the coordination hub across internal teams.
• Provide structured handoff to Customer Success Managers.
• Capture customer feedback during onboarding.

Requirements

• 3+ years of experience in SaaS onboarding or project management roles.
• Proven project management expertise.
• Hands-on Salesforce knowledge; certification a plus.
• Strong technical aptitude for SaaS implementations.
• Excellent remote communication and facilitation skills.
• Experience producing clear project documentation.
• Ability to manage multiple projects in time-sensitive environments.

Benefits

• An incredible team of smart and supportive people.
• A deep feeling of satisfaction and completion.
• Fully remote global team.
• Stock options for every employee.
• Flexible work week.
• $400 office stipend.
• Maternity/Paternity leave.
• Student loan debt assistance.
• Time off for helping nonprofits.
• Health insurance contribution (if in the US).
• Children's 529 college fund assistance (if in the US).