Remote Otter LogoRemoteOtter

Onboarding Manager - Remote

Posted Yesterday
Customer Service
Full Time
USA
$91,000 - $215,000 USD/year

Overview

As an Onboarding Manager at Figma, you will partner with our largest customers and lead them through a defined onboarding process, ensuring their success and satisfaction with our platform.

In Short

  • Manage the onboarding process for major customers from pre-sales to closeout.
  • Collaborate with Account Executives for smooth customer transitions.
  • Understand and track customer goals and onboarding timelines.
  • Work with cross-functional teams to execute onboarding plans.
  • Report metrics and feedback to improve onboarding strategies.
  • Create training resources to enhance product adoption.
  • Consult on product best practices to inspire customers.

Requirements

  • 2-4 years in a customer-facing role with technical products.
  • B2B SaaS experience preferred.
  • Strong project management skills.
  • Excellent communication abilities.
  • Experience engaging with diverse customer personas.
  • Consultative approach to complex business needs.

Benefits

  • Equity and competitive salary package.
  • Health, dental, and vision benefits.
  • Retirement plan with company contributions.
  • Generous PTO and recharge days.
  • Learning and development stipend.
  • Work from home stipend.
Figma logo

Figma

Figma is a collaborative design platform that empowers teams to create, prototype, and share designs seamlessly. The company is dedicated to solving complex business challenges through its Strategic Finance team, which plays a crucial role in managing budgets, driving planning processes, and optimizing resource allocation. Figma values analytical thinking, strategic communication, and a structured approach to problem-solving, fostering a culture of performance management and cross-functional collaboration. With a focus on growth and development, Figma encourages a learning environment where employees can thrive and contribute to the company's mission.

Share This Job!

Save This Job!

Similar Jobs:

uConnect logo

Onboarding Manager - Remote

uConnect

3 weeks ago

Join uConnect as an Onboarding Manager to lead clients through the onboarding process and ensure their success with our platform.

Worldwide
Full-time
Customer Service
Halcyon logo

Onboarding Manager - Remote

Halcyon

12 weeks ago

Halcyon is seeking an Onboarding Manager to lead and enhance the onboarding experience for new sales hires.

Worldwide
Full-time
Human Resources
$110,000 - $130,000/year
Dakota logo

Onboarding Manager - Remote

Dakota

12 weeks ago

Join Dakota as an Onboarding Manager to lead a world-class onboarding experience for clients in a fully remote environment.

Worldwide
Full-time
Sales / Business
Mangomint logo

Onboarding Manager - Remote

Mangomint

13 weeks ago

Join Mangomint as an Onboarding Manager to enhance customer experiences and ensure successful software adoption.

Worldwide
Full-time
Customer Service
Ocrolusinc logo

Onboarding Manager - Remote

Ocrolusinc

15 weeks ago

Join Ocrolus as an Onboarding Manager to lead client onboarding and ensure smooth transitions to product adoption.

Worldwide
Full-time
Sales / Business
$100,000 - $150,000/year