Software Support Engineer II - Remote

Overview

Actabl is seeking a Software Support Engineer II to provide technical support for users of company products, focusing on the hospitality industry.

In Short

• Provide technical support for users of company products.
• Research, diagnose, and troubleshoot technical issues.
• Install and configure company products.
• Document technical issues in a call tracking database.
• Collaborate with QA and development teams.
• Respond to client support tickets efficiently.
• Troubleshoot using SQL queries.
• Understand C# code for issue resolution.
• Engage in professional development.
• Join client calls to assist with data collection.

Requirements

• Proficiency in written and verbal communication.
• Bachelor’s degree in Computer Science or related field.
• 2-3 years experience with C#, SQL, and APIs.
• Strong interpersonal skills.
• Ability to organize and prioritize workload.
• Excellent problem-solving skills.
• Capacity to work independently and in a team.

Benefits

• Medical, dental, and vision insurance.
• Employer-paid life and disability insurance.
• Competitive salary and bonus structure.
• 401(k) match.
• Unlimited discretionary time off.
• 12 weeks of parental leave.